Xtime: Redefining Automotive Service with Smart Fixed Ops Technology

In the modern automotive landscape, the service experience plays a crucial role in dealership success. As vehicle owners increasingly demand convenience, transparency, and seamless digital interactions, service departments must adopt technology that meets these expectations while improving operational performance. Xtime is an advanced automotive service experience platform built to help dealerships achieve precisely that — modernizing service operations, strengthening customer relationships, and driving growth in fixed operations.

Part of the Cox Automotive Retail360 ecosystem, Xtime delivers a suite of integrated solutions that empower service teams to streamline processes, increase efficiency, and enhance customer satisfaction. From appointment scheduling to inspections, marketing, and communication, Xtime enables service departments to work smarter and operate more profitably.

What Is Xtime?

Xtime is a cloud‑based technology platform designed specifically for automotive service departments. Its purpose is to help dealerships service more vehicles in less time, enhance customer experience, and maximize revenue opportunities in fixed operations — the division of the dealership responsible for maintenance and repairs. By providing a unified set of tools, Xtime simplifies the service journey for both staff and customers, fostering greater efficiency and satisfaction at every step.

Unlike fragmented systems that handle only one part of the service process, Xtime’s platform brings together multiple solutions in one place. This integration ensures that data flows smoothly across functions, reducing duplication, minimizing errors, and creating a seamless experience that aligns with customers’ digital expectations.

Xtime Core Solutions: Driving Efficiency and Growth

Xtime is built around several key modules that address core aspects of service operations. Each solution has been developed to solve specific challenges dealerships face in managing service lanes, improving customer communication, and increasing revenue. Together, these technologies provide a full‑featured service experience platform that benefits both internal teams and vehicle owners.

1. Xtime Schedule — Modern Appointment Booking

The service experience begins with scheduling, and Xtime Schedule makes this process simple and convenient. With online and mobile booking available 24/7, customers can easily schedule service appointments at any time. The tool displays real‑time availability, allowing customers to see open slots and select a time that works for them without needing to call the dealership.

This digital approach:

• Boosts appointment show rates

• Reduces scheduling bottlenecks

• Improves shop capacity management

• Provides customers with a modern, user‑friendly interface

In addition, automated reminders and transparent service recommendations help reduce no‑shows and build trust with customers from the very beginning of the service interaction.

2. Xtime Engage — Personalized Customer Communication

Once customers arrive for service, communication becomes key to delivering a great experience. Xtime Engage allows service advisors to keep customers informed and engaged throughout the entire visit. With digital check‑in and checkout, real‑time status updates via text or email, and personalized communication tools, Engage delivers a consistent and transparent experience.

Customers can:

• Opt for self check‑in to streamline their arrival

• Receive updates about repair status while waiting or on the go

• Pay for services digitally before leaving the dealership

For service teams, Engage enhances productivity while building stronger customer relationships through personalized, clear, and timely communication that customers appreciate.

3. Xtime Inspect — Transparent Visual Vehicle Inspections

One of the biggest hurdles in service operations is helping customers understand the need for additional repairs. Xtime Inspect solves this by enabling technicians to capture and send clear photos and videos of vehicle issues to customers. These multimedia inspections illustrate exactly what the technician sees, helping customers visualize the condition of their vehicle and make informed decisions more quickly.

This transparency not only increases approval rates for recommended services but also builds trust between the dealership and the customer. The use of visual content makes the inspection process more interactive and understandable, improving the overall experience for vehicle owners.

4. Xtime Invite — Targeted Retention and Marketing

Keeping customers engaged between visits is essential for growing fixed operations revenue. Xtime Invite is a service marketing tool that helps dealerships reconnect with customers through personalized messages, reminders, and offers. Invite uses dealership service history and declined repair data to send targeted outreach that encourages repeat visits.

With Invite, dealerships can:

• Fill empty shop capacity with timely offers

• Recapture customers who haven’t returned for service

• Increase retention and customer loyalty through thoughtful, data‑driven communication

This targeted marketing approach strengthens relationships, improves service department utilization, and drives measurable financial results.

Integration, Support, and Innovations

A standout feature of Xtime is its seamless integration with other dealership software systems, including DMS platforms, CRM solutions, and payment processors. This interoperability ensures that data flows smoothly across the dealership’s technology ecosystem, reducing manual data entry and enhancing workflow efficiency.

In addition to robust technology, Xtime offers support services including performance consulting, product training, and managed solutions to help dealerships fully leverage the platform’s capabilities. Expert support ensures teams can maintain high performance and optimize workflows to achieve business goals.

New Features and Enhancements

Xtime continues to evolve with new capabilities designed to enhance the customer experience and improve service profitability. Recent updates include enhanced texting and messaging features, improved video capabilities for inspections, deeper reporting dashboards, and connected workflows that boost operational efficiency. These innovations help dealerships stay competitive and meet customer expectations in a dynamic marketplace.

In today’s automotive service landscape, delivering a modern, transparent, and convenient experience is essential for dealership success. Xtime provides the comprehensive technology platform needed to meet and exceed customer expectations while driving operational efficiency and maximizing fixed operations revenue. By unifying appointment scheduling, personalized communication, visual inspections, and targeted service marketing, Xtime helps dealerships deliver exceptional experiences at every touchpoint. For service departments looking to modernize their workflow, improve customer satisfaction, and grow profitability, Xtime delivers the tools and support necessary to thrive in a competitive marketplace.